Tech9Apps is an Authorized FreshWorks Partner. We implement, customize, integrate and support the complete Freshworks ecosystem — from Freshdesk and Freshsales to Freshservice and Freshteam. Trusted by 10+ businesses across India.
Freshworks is a global SaaS company delivering intuitive, AI-powered business software used by 67,000+ companies across 120+ countries. Its product suite covers customer support, CRM, IT service management, HR, and marketing — all built for speed, simplicity, and scale.
As an Authorized Freshworks Partner, Tech9Apps handles everything — from discovery and license procurement, through implementation and custom configuration, to data migration, integration, training, and long-term support.
8 integrated products. One vendor. One ecosystem. Purpose-built for teams that want powerful software without the enterprise complexity tax.
Full-stack expertise across the Freshworks ecosystem — from customer support and CRM to IT service management, HR, and marketing automation.
AI-powered omnichannel customer support platform. Manage tickets from email, chat, phone, social, and web — all in one unified inbox with Freddy AI automating repetitive tasks.
AI-powered CRM designed for high-velocity sales teams. Contact management, deal pipelines, email sequences, built-in phone & chat, and Freddy AI lead scoring — all in one place.
Modern ITSM platform with incident management, change management, CMDB, asset management, and AI-powered service automation — built on ITIL best practices.
Modern messaging platform for customer engagement. Deploy AI chatbots on your website, app, WhatsApp, and social channels — with live agent handoff and rich conversation analytics.
Smart HR software for growing businesses. Applicant tracking, onboarding, employee records, time-off management, and org chart — everything your HR team needs in one platform.
All-in-one marketing automation platform. Email campaigns, WhatsApp marketing, customer journey builder, audience segmentation, A/B testing, and marketing analytics.
Cloud-based call center solution. Inbound/outbound calling, IVR, call routing, real-time dashboards, call recording, and full integration with Freshdesk — go live in minutes.
The unified developer platform underpinning all Freshworks products. Build custom apps, automate workflows, and extend Freshworks with APIs, webhooks, and the Neo marketplace.
Freshworks' native AI layer powering all products. Freddy Copilot assists agents in real-time, Freddy Insights surfaces business intelligence, and Freddy Self Service deflects tickets automatically.
Every Freshworks implementation follows our proven 6-step methodology — refined across 100+ projects. We deliver on time, on budget, and ensure your team is fully equipped to extract maximum value from Freshworks from day one.
In-depth workshops with your teams to map existing workflows, identify pain points, define success metrics, and document the technical and business requirements for the Freshworks implementation.
We recommend the right Freshworks products for your needs, design the configuration blueprint, integration architecture, and produce a detailed project plan with milestones and deliverables.
Hands-on setup of Freshworks products — custom fields, ticket categories, SLA policies, automation rules, canned responses, dashboards, Freddy AI workflows, and role-based access tailored to your business.
Structured migration from legacy systems (Zendesk, Salesforce, Excel, Jira, etc.) with full data validation. API integrations with your CRM, ERP, telephony, payment gateways, and third-party tools.
User acceptance testing, role-specific training sessions, admin documentation handover, and a structured go-live plan to ensure smooth adoption by your agents, managers, and administrators.
Dedicated hypercare after launch, SLA-backed ongoing support, continuous optimization based on usage analytics, and quarterly business reviews to maximize your Freshworks ROI.
Our consultants are Freshworks-certified across Freshdesk, Freshsales, Freshservice, and Freshteam — with hands-on delivery experience.
We don't just activate accounts — we configure SLA policies, automation rules, ticket workflows, and Freddy AI models to match your exact operations.
We integrate Freshworks with AWS, Jira, Slack, WhatsApp Business, Razorpay, Shopify, SAP, Tally, and custom APIs via webhooks and the Neo platform.
We migrate from Zendesk, Salesforce, Jira Service Desk, Excel, or any legacy ticketing system — with full data integrity and zero downtime.
Role-based training for agents, supervisors, and admins — ensuring fast adoption and full utilization of Freshworks capabilities from day one.
Dedicated support post-launch for troubleshooting, enhancements, new agent onboarding, and continuous optimization — with SLA-backed response times.
We configure and train Freddy AI for ticket deflection, agent assist, predictive scoring, and intelligent routing — maximizing automation ROI.
As an AWS Premier Partner, we connect Freshworks with your AWS infrastructure — S3, Lambda, SNS — for unified cloud operations and event-driven workflows.
Fixed-scope implementations with no hidden costs. We also help you procure Freshworks licenses at the best rates as an authorized reseller.
We have implemented Freshworks for clients across a wide range of industries — each with customized workflows, SLA configurations, and integrations specific to their sector.
Can't find your answer? Our Freshworks consultants are happy to help.
Ask a QuestionBook a free 60-minute consultation. Our certified experts will map the right Freshworks products to your processes and show you a live demo — no commitment required.